Return, Exchange & Warranty Policy

At DNA Hair Tools, we want every customer to feel confident in their purchase. Our policies are designed to maintain the highest standards of product quality, hygiene, fairness, and customer care.

Lifetime Warranty

The hair tool you purchased has a lifetime warranty included, covering manufacturing defects.

If your hair tool has a manufacturing defect, we will review the issue and, if approved, replace the defective tool under the warranty policy. Warranty replacements shipped directly to customers may be subject to a shipping and handling charge.

The lifetime warranty covers manufacturing defects only. It does not cover misuse, accidental damage, tampering, moisture damage, normal wear and tear, cosmetic wear, damage caused by improper handling, unauthorized repairs, or failure to follow product instructions.

Defective hair extensions or accessories, when applicable, will be reviewed and replaced at no cost if approved.

Exchanges

Hair Tools

Eligible hair tools may be exchanged within 14 days of purchase.

To qualify for an exchange, the item must be:

— In good condition
— New or gently used
— In original packaging
— Accompanied by proof of purchase
— Within the 14-day exchange window

Hair Extensions

Hair extensions are final sale due to hygiene standards and are not eligible for return or exchange.

If a hair extension item is defective, we will review the issue and replace the defective item at no cost if approved.

Discounted, Promotional, Trade Show, or Special Event Purchases

Purchases made at a discounted, promotional, trade show, or special event price are not eligible for refund.

As a courtesy, these purchases may be reviewed for exchange or store credit within 14 days, subject to approval, product condition, and proof of purchase.

Exchange Options

You may request an exchange through one of the following options:

— In person at the original place of purchase
— By email at customerservice@dnahairtools.com
— By phone/text at (833) 398-0249

Returns

Returns are accepted within 14 days of purchase for eligible full-price hair tools only.

To qualify for a return, the item must be:

— A full-price hair tool purchase
— New or gently used
— In original packaging
— Accompanied by proof of purchase
— Within the 14-day return window
— Approved through our return authorization process

Approved full-price returns are not subject to a standard restocking fee when returned in acceptable condition.

A restocking or refurbishment fee may apply if the item is returned with missing packaging, missing accessories, excessive wear, damage, residue, signs of misuse, or if the item requires cleaning, refurbishing, repackaging, or other processing before resale.

Refunds, when approved, are issued back to the original payment method after the returned item has been received and inspected.

Original shipping charges, if applicable, are non-refundable.

Exclusions

To keep our return process fair, hygienic, and consistent for all customers, certain items are not eligible for return or refund.

Returns/refunds are not available for:

— Hair extensions, due to hygiene standards
— Discounted, promotional, trade show, or special event purchases, as these are offered at special limited-time pricing
— Items without proof of purchase, since we must verify the original transaction and purchase date
— Items outside the 14-day return or exchange window
— Items that are damaged due to misuse, neglect, improper handling, tampering, moisture exposure, accidental damage, or unauthorized repair
— Items not approved through the return authorization process

Whenever possible, discounted, promotional, trade show, or special event purchases may be reviewed for exchange or store credit within 14 days, subject to approval and product condition.

Defective items are handled under the applicable warranty or replacement policy.

How to Start a Return or Exchange

To request a return, exchange, warranty review, or store credit review, please contact us before sending any item back.

You may contact us by:

Email: customerservice@dnahairtools.com
Phone/Text: (833) 398-0249
In person: Original place of purchase, when applicable

Please include:

— Your full name
— Proof of purchase or receipt
— Purchase date
— Product purchased
— Reason for the request
— Photos or videos of the issue, if the item is defective or damaged

Items sent back without prior authorization may not be accepted.

Returns are not accepted at special events, trade shows, or temporary event locations.

Shipping for Returns, Exchanges & Warranty Replacements

If a return or exchange is approved, we will provide instructions on how to proceed.

For approved full-price returns, a return label may be provided. Return shipping costs may be deducted from the refund depending on the condition of the item and the circumstances of the return.

For exchanges, warranty replacements, or special-event purchase reviews, shipping and handling charges may apply unless the item is confirmed to have a manufacturing defect.

DNA Hair Tools is not responsible for items lost or damaged in return transit if the customer ships the item without using an approved return method.

Processing Time

Once we receive your returned item, please allow time for inspection and processing.

Approved refunds, exchanges, store credits, or warranty replacements will be processed after the item has been reviewed and approved.

Refund timing may vary depending on the customer’s bank or payment provider.

Policy Updates

DNA Hair Tools reserves the right to update or modify this policy at any time. The policy in effect at the time of purchase will apply to that purchase whenever reasonably possible.